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No Refund and Return Policy

Thank you for choosing Jacksons Botanicals for your kratom needs. We are committed to providing our customers with high-quality products and exceptional service. Due to the nature of our products and our commitment to safety and compliance, we adhere to a strict No Refund and Return Policy.

Policy Details:

  1. All Sales Are Final: Once an order has been placed, we cannot accept returns or provide refunds. This policy is in place to ensure the integrity and safety of our products for all our customers.

  2. Quality Assurance: We take great pride in the quality of our kratom products. Each batch is carefully inspected and tested for purity and potency to ensure you receive the best product possible.

  3. Damaged or Incorrect Orders: In the rare event that your order arrives damaged, or if you receive the wrong product, please contact us within 48 hours of delivery. We will require photographic evidence of the damaged or incorrect item(s) to assist you further. Upon review, we may offer a replacement for the specific item(s) affected. Please note, this is the only circumstance under which a return or exchange will be considered.

  4. Shipping Issues: We are not responsible for lost or stolen packages once they have been confirmed delivered by the shipping carrier. Please ensure your delivery address is correct and secure when placing your order.

  5. Customer Responsibility: It is the customer’s responsibility to be informed about the legality and usage of kratom in their local jurisdiction. We do not offer refunds or accept returns for reasons related to legal issues or personal preferences.

By making a purchase from Jacksons Botanicals, you acknowledge and agree to our No Refund and Return Policy. We appreciate your understanding and thank you for your support. If you have any questions or concerns about our policy, please feel free to contact our customer service team for assistance.

Jacksons Botanicals
64 W. High Street
Lockport, NY 14094
(716) 433-6500

We value your business and are here to provide you with the best possible experience. Thank you for choosing Jacksons Botanicals.