Skip to main content

Kratom Frequently Asked Questions

What is Kratom?

Kratom itself is a tropical tree that grows in certain Asian countries such as Thailand, Malaysia, the Philippines, Indonesia, Papua New Guinea, and Borneo. The leaves of this tree can be harvested and dried, and these dried leaves are what people are referring to when they talk about “kratom.”

In regions where the tree grows native, these leaves have been used for hundreds of years as a traditional botanical. Teas that are made from the leaves were also used in many different types of ceremonies.

Today, traditional usage of these leaves is less common, and kratom use is not as common as it once was in those areas. In the last ten to twenty years, however, kratom use around the world has increased exponentially.

How Does A Kratom Tree Grow?

As mentioned, Kratom is a tropical tree that is native to countries like:

Thailand, Myanmar, Borneo, Indonesia, Philippines, Malaysia, Papua New Guinea

In these tropical regions, the conditions are perfect for Kratom tree growth, and the trees grow wild. With the right conditions, the trees can grow very tall. They average around fifty feet in height, but they can even soar to heights of eighty feet or taller!

Is Kratom Legal In My State?

Selling and/or shipping kratom to the following states, cities, and counties in the US is prohibited: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin. Sarasota County, Union County, San Diego.

How Fast Will My Order Be Delivered?

Please note, the US Postal Service states that the “typical” delivery time for Priority Mail is 2-3 days but, this is NOT a guaranteed service by them or us. During the month of December customers can expect a 2-3 day delay when using Priority Mail and a longer delay when using our free shipping which is First Class. The ONLY guaranteed shipping service is Express Mail. Express Mail is delivered within 1-2 days (not always overnight). Should you’re order not arrive on time when using this service simply contact us and we will gladly issue you a credit for any shipping fee.

What Is Your Return & Exchange Policy?

To reach us for help, please visit or by contacting us at


How Can I Return My Product?

If you are unhappy, send us an email! We will make it right! We stand by our products 100% and strive to provide the best customer satisfaction.

To reach us for help, please visit or by contacting us at


Do You Offer Products In Bulk?

Jackson’s Botanicals does not currently offer bulk raw products. However, if you are interested in placing a large order you can contact our Sales team at 716-433-6500 to find out more about our wholesale pricing.